SERVICES

NURSE ADVISER

(Non-Compliance)

  • The role of the Nurse Adviser is to determine and guide interventions in relation to provision of care and services to enable the approved provider to achieve and sustain compliance with its responsibilities under Chapter 4 of the Aged Care Act 1997 (“responsibilities”). 

  • The Nurse Adviser will use evidence-based clinical management and leadership practices to work with the approved provider’s governing body and relevant personnel to initially address the risk to care recipients, and then to improve the management and quality of care at the service. 

  • In performance of the role, our services may include but are not limited to:

    • Identifying non-compliance with the responsibilities, providing advice about remedying the non-compliance and guiding the interventions to: achieve compliance with the approved provider’s responsibilities; and improve the care, safety and well-being of care recipients in a sustainable manner.

    • Providing support and direction to the management in relation to the responsibilities, and assisting management to develop and implement a quality improvement plan, priority action plan and / or the plan for continuous improvement.

    • Providing advice to management on improving quality systems, policies, processes and audit tools, and evaluating the levels of skill of care and support service staff required to achieve compliance with responsibilities.

    • Engaging other consultants, contractors or health professionals that the Nurse Adviser determines are required in the performance of the role and / or to undertake the interventions to enable the service to achieve and sustain compliance with its responsibilities.

    • Communicating or meeting with the regulators as required. 

    • Providing support with any response or communication to the Aged Care Quality and Safety Commission or the Department to achieve a more favourable outcome.

    • Contributing to the service’s Board or relevant committees in line with the relevant terms of reference.

    • Providing reports to the approved provider about the support and assistance being provided including any gaps, concerns, areas for improvement or barriers to achieving the outcomes of the engagement.

    • Providing the support on-site and off-site; and with the assistance of sub-contractors engaged in line with this proposal;

    • Providing reasonable assistance to any other consultants or advisers in line with their engagement.

    • Providing such other quality and accreditation support services as may be agreed from time to time.

  • The approved provider must provide all relevant information required by the Nurse Adviser to perform the role and to assist the approved provider to comply with its responsibilities, including if requested: all relevant accreditation and review audit reports on the service; all Serious Incidents reports (SIRS) indicating ;the current classification of all residents; a summary of any relevant complaints about the service, the issues raised and action taken by the service.

  • The approved provider must allow the Nurse Adviser to perform the role and must implement those interventions determined by the Nurse Adviser to ensure that the approved provider is compliant with its responsibilities.

  • The key performance indicator is the provision of advice about the necessary interventions in relation to provision of care and services to enable the service to achieve and sustain compliance with its responsibilities.