Jane Papasergio, CEO, East Timor Hearts Foundation

Michelle exhibited an impressive attention to detail in her assessment of our clinical governance practices. Her ability to grasp our operations’ intricacies was remarkable, and her ability to pinpoint areas requiring improvement was invaluable. What truly distinguishes Michelle is her ability to blend her professional acumen with a personable and empathetic demeanour. Michelle’s commitment to enhancing healthcare quality and patient safety was evident in her practical and tailored recommendations. She worked closely with us to develop a pragmatic roadmap for improvement that suited our unique circumstances. Michelle’s dedication did not conclude with the review; she provided ongoing support and clarification as needed. Her unwavering commitment to our organisation’s success was truly commendable.